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As arts nonprofits are being encouraged to sophisticate their digital infrastructure, investing in a Customer Relationship Management system can be a significant step in becoming a digital-first organization.

By centralizing and organizing constituent data, CRM systems can streamline communication, improve donor relationships, and enhance productivity.

There are many compelling reasons to invest in a CRM system:

  1. Donor management. A CRM system enables you to effectively manage donor relationships by centralizing donor information, tracking interactions, and segmenting donors based on their preferences and giving history. This allows organizations to tailor their communication and fundraising efforts to better engage donors and cultivate long-term relationships.
  2. Improve fundraising efforts. A CRM system can track donation trends and analyze donor behavior to identify potential fundraising opportunities. By leveraging insights from the CRM, organizations can develop more targeted fundraising campaigns.
  3. Enhanced engagement. CRM systems often incorporate tools to personalize communications, send targeted appeals, and deliver timely acknowledgments to donors.
  4. Data-driven decision making. Organizations can identify trends, measure the effectiveness of their initiatives, and allocate resources strategically based on data collected in your CRM.
  5. Streamlined operations: CRM systems can automate tasks such as data entry, email communications, and donation processing.
  6. Improved collaboration. CRM systems facilitate collaboration among staff by providing a cental platform for sharing information, ensuring everyone has access to all mission-critical information.

Check out this presentation to learn about some the ways a CRM can improve your organization’s operations and integrate with existing software.

Investing in a CRM system is a big decision, but it can help you maximize your impact by automating routine tasks and fostering collaboration among your team.

Jon Riley

About Jon

Jonathan Riley is a technologist, researcher, and designer living in Detroit, MI. He has served as the technologist-in-residence for CultureSource twice before through his business Telescope Vision, bringing expertise from his work in the nonprofit sector in Detroit having worked with various arts organizations, social impact organizations and small businesses during his tenure with Allied Media Projects and ProsperUs—as well as design and research experience through his work as a researcher at the University of Michigan. The main goal in his work is to support organizations that enrich public life in Detroit and to broadly support creativity to thrive. Beyond this, his office serves as a multi-disciplinary art space, hosting a photo studio, music production suite, and a biweekly film night, all of which are free or deeply discounted for his neighbors in the North End.

About the Technologist-in-Residence Program

Jon has served as Technologist-in-Residence during three iterations of the Digital Access for the Arts program. Currently in its third iteration, Jon has worked to incorporate feedback from member organizations who have participated in previous cycles.

Similar to past years, the third iteration of the Technologist-in-Residence program offers CultureSource members a chance for Jon to learn about their technology needs and offer strategies to help them sophisticate their digital infrastructure. Jon will also help generate a plan for implementation. This approach takes what we’ve learned from previous iterations on the need for additional technical capacity and provide affordable paths to implementation. Jon is excited to work with organizations of all sizes, especially those who have not taken advantage of this program before.

Learn more.

The Technologist-in-Residence program is offered as part of Digital Access for the Arts—an initiative that prioritizes investment in the digital infrastructure and sustainability of arts organizations. Supported by the Gilbert Family Foundation.